Here are some questions that we frequently get asked. If you have a question that is not on the list below or you need more information, please call our Freephone helpline on 0808 808 4567 or 0208 202 2211.

Does Chai charge for its services?

Chai offers its services to everyone in the Jewish community affected by cancer, regardless of their financial situation or ability to pay.

Chai receives no statutory funding and relies entirely on donations.  Where clients are able to make donations for services these will be gratefully received. 

Please note, Chai would appreciate donations for Monday evening appointments which are available for those who work and cannot attend during the day. 

Is there a limit to the number of sessions I can have?

No.  Chai will provide as many sessions and services that are needed.  

Is it safe to receive therapy whilst I am having treatment for my cancer?

Yes.  In the vast majority of cases, many of our therapies will help you deal with the side effects of treatment – both physical and emotional.  We do, however, request you get your consultants’ permission for physical treatments (not counselling), which is rarely refused.

Can I request a male/female therapist?

Absolutely – we are happy to accommodate specific requests on the gender of our therapist so long as we have the female/male therapist available.  

Can you help with advice on housing, financial or legal issues?

Yes.  If we cannot help we can provide you with contacts who can.

Can you advise on genetic testing?

Yes.  Please call our Freephone helpline 0808 808 4567 for more information.

Are services available on evenings or Sundays?

We have Monday evening services for clients who work.  Some of our services are available on Sundays, in clients’ own homes.

Can you tell me what I am entitled to from the NHS and Social Services?

We are able to provide advice on your entitlements and how to access services and care.  

Can Chai help me find travel insurance cover?

Chai has the contact details of a number of travel insurance companies who cover people with pre-existing conditions.  For information please contact us.

Can I get advice on where to buy underwear and clothing after having breast surgery?

At Chai we have brochures for you to look through and we can also advise on suitable companies to use. For information please contact us.

Can Chai tell me where to buy a wig?

Chai has a number of contacts in different areas for buying wigs and hair coverings.  Please call us for advice.

Can you advise me on how to get a blue badge?

To obtain a blue badge you should contact your Local Authority or call and speak to us for further advice on eligibility.

Can you provide advice on seeking a second opinion?

We can advise what hospitals are cancer centres and who specialise in particular cancers.

Can I get advice on benefits?

We are able to provide comprehensive advice on benefits and assist you with completing application forms.  Simply contact Chai and ask for benefits advice.

Can I visit a Chai Site?

We welcome all visitors to our Chai sites. Please phone us to arrange a visit at a convenient time for you or request a call back via our contact form. If you wish to visit Hendon you can do so during our opening hoursFor other Chai sites please call prior to visiting so we can ensure you receive a tour and information on our services.

Are Chai lectures open to the public?

Absolutely – we welcome anyone to our lectures.  We simply require that spaces are reserved in advance so we can provide sufficient seating.

What groups does Chai run?

At the Chai Centre in Hendon we run a selection of groups including

Exercise groups, social groups and an Art Workshop. Please click here to find out more.

Is there on-site parking?

There is on-site parking for our clients, with spaces reserved near the front door for those people who are unable to walk very far.

Can you phone my friend?

We are unable to contact anyone without them having made contact with us first.  We feel it is important that people want to come to Chai and have an understanding of the benefits our services can offer.  

Can I phone for my friend?

You can request information from us which you can share with your friend, but your friend must phone us themselves if they want to use our services.

Does a doctor have to refer me to Chai?

No. You can call us and refer yourself.

Do you have disabled access?

In keeping with present legislation all Chai sites have disability access and facilities.

Do I have to be a cancer patient?

No. Chai’s services are available to anyone affected by a cancer diagnosis whether you be the patient, a family member or friend.  

Are your services confidential?

Chai adheres to stringent policies of confidentiality and we pride ourselves on our professionalism.  All basic contact information on clients is retained within confidential systems and access is restricted.  Any clients who have concerns about confidentiality can discuss these privately.  

Does Chai provide transport?

At Chai we are able to help clients get to their appointments, both at Chai or at the hospital. If a client is unable to make their own way, we will endeavour to provide a volunteer driver to take them to their appointment. 

Can Chai help provide legal advice on leaving a legacy?

Chai Cancer Care doesn’t provide legal advice directly but we can certainly put you in contact with reputable solicitors who can. 

For any further information or any queries on how to leave a legacy please contact Louise Hager or Lisa Steele on 020 8202 2211 or email louisehager@chaicancercare.org/lisas@chaicancercare.org

Can I leave a legacy to Chai?

Yes – By remembering Chai Cancer Care in your Will, you will help to ensure that future generations of cancer patients and their families do not have to face the cancer journey alone.   If you would like to inform us of your intentions to include Chai Cancer Care in your Will, we would be pleased to discuss ways in which we might acknowledge your legacy during your lifetime.

For any further information or any queries on how to leave a legacy please contact Louise Hager or Lisa Steele on 020 8202 2211 or email louisehager@chaicancercare.org / lisas@chaicancercare.org.

To download our legacy brochure, please click here.

How can I raise money for Chai?

There are many ways you can raise money for Chai, it doesn’t just have to be through an event.  You can be sponsored for a run, bike ride, swim, parachute jump etc.

You can ask people to give a donation to Chai instead of a present if you are having an occasion. 

Our Outlook Committee holds annual 10km walk, you could sign up and be sponsored.  Alternatively you could run for Chai in the Community Fun Run www.communityfunrun.org  or you can take part in a Marathon e.g. Royal Parks Half Marathon, Bupa 10km run, The Flora London Marathon etc. 

For more information, please see our ways to fundraise page, or call Jo Milehi on 0208 202 2211.

You could come along to one of the events being held by our committees.  

How do I join a committee?

At present all our committees are at full capacity.

However we would be delighted for you to form a committee of friends, family members, peers, work colleagues etc.  Chai’s Fundraising department will support you along the way.

For further information please see our committees page, or call Jo Milehi on 020 8202 2211

How do I run a fundraising event for Chai?

Anyone can hold an event for Chai, you do not have to be part of a committee.  The event can be any size from a coffee morning to a party for hundreds of people.  You can send the proceeds to Chai.  All funds raised help us to ensure we can continue to provide vital cancer support services to the 1000s of the people who turn to us every year.

Chai will be happy to support you in any way you need, you could also hold your event at Chai.

We can provide you with Chai literature, collection tins and pledge cards if you request them.

Will I know how my money has been spent?

Your money will go directly towards providing funding for the cancer support services. Chai provides to members of the Jewish community who are affected by cancer.  Without your support we would not be able to do so.

Some of our events raise money to sponsor specific services or groups we provide.  If a specific project has been indicated for example then please be assured funds will directed towards that cause.

Chai’s annual accounts are available either as a hard copy or on line via the Charities Commission website and they show how much money was raised each year and how it was spent.  If you want to donate to a particular project, you can do this and then Chai will let you know specifically how your donation has been spent.

I am raising money through sponsorship, how do I nominate Chai?

The easiest way to nominate Chai and raise funds online and you will soon be able to set up your own fundraising page on Chai's website.  If you would like more information about sponsorship or setting up your own page, please call Jo Milehi who will be happy to assist you on 0208 202 2211.


I am having a celebration, how do I nominate Chai?

It is easy to nominate Chai.  Chai offers attractive Occasions Cards which can be handed out or sent out with an invitation to your guests.  Or alternatively you can just enclose our details on your own invitation.  Please always inform us so we are able to keep a running total of donors and keep you updated. For more information or to nominate Chai, please call Sariet Pretz on 0208 202 2211.

Can I Gift Aid a donation?

Chai welcome Gift Aid on donations.  Charities can claim back the tax paid on donations. If you are a UK tax payer you can increase your gift to Chai by 25%. For example, if you donated £15 this would be worth £19.20 to us.

To Gift Aid your donation simply inform Chai by ticking the relevant box, and we will send you a form to sign and date.  Help Chai by making your money go further.

Can I pay by Charity Voucher?

Absolutely, vouchers/cheques should be made payable to ‘Chai Cancer Care’ and posted to Chai Cancer Care, 142-146 Great North Way, Hendon, NW4 1EH

Do you mention the amount if I give a commemorative gift?

Chai Cancer Care’s policy is to never to disclosure the amount which has been donated to mark an occasion.  If Chai has been nominated for a specific occasion a total amount raised will be disclosed to the nominator at the end.

What happens after i have made a donation?

Your donation will be logged on a donor record we keep on our secure database.  We will write and acknowledge receipt of your donation.  However, in order to minimise postage costs we appreciate people providing us with an email address and permitting us to email receipts.

What forms of payment can I use to make a donation?

Chai Cancer Care accepts all major credit and debit cards online and over the telephone. We also accept cheques, cash and Charity Vouchers.  All cheques should be made payable to ‘Chai Cancer Care’ and posted to Chai Cancer Care, 144-146 Great North Way, Hendon, NW4 1EH

How do I make a donation?

You can make a donation to Chai a variety of ways, which include:

·       Making a donation over the telephone by calling 020 8202 2211

·       Posting a donation.  All cheques should be made payable to ‘Chai Cancer Care’ and posted to Chai Cancer Care, 142-146 Great North Way, Hendon, NW4 1EH

·       Online via this website - please click here

·       Call into to our Hendon Centre

Can I make a donation online?

Yes you can, please click here to donate.

What volunteering roles are available?

Volunteer roles are determined by both our and our clients’ requests for support, and we aim to match our volunteers to the best role to achieve this.

This includes       

·         Befriending – one to one with a client

·         Driving clients to appointments – to Chai or doctors or hospital appointments

·         Fundraising

·         Reception & hospitality at Chai


For further information on how you can help as a volunteer please click here.

How do I become a Chai volunteer?

If you would be interested in becoming a volunteer for Chai, please contact Debbie Woolfson on 0208 202 2211.